Refund policy

Return Policy 

Last updated March 25, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.

Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at impactthreadscompany@gmail.com to obtain a Return Merchandise Authorization (RMA) number, and our business location. All return shipping fees must be paid for in full by the customer. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:
A 5% restocking fee will be charged for all returns. Ensure the item is unworn, with all original tags attached, return it within 30 days, have your receipt or proof of purchase

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
impactthreadscompany@gmail.com